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Choices For Change Counseling Agency provides individualized treatment of life issues including depression, sexual abuse, substance abuse and more.Choices For Change
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Meet Our Staff

Our welcoming staff has the experience and knowledge you can rely on.

The professionals at Choices for Change are proud to offer you the compassionate, knowledgeable care you need in a wide range of treatments and counseling for your needs. Six of our eight professionals have over 10 years of experience, and some have over 20, so you can feel confident that we have the resources and experience you can rely on.

You can trust our friendly, knowledgeable staff, and you will feel comfortable sharing your personal issues with our knowledgeable, friendly staff. The staff at Choices for Change will make you feel comfortable and safe, while we give you the counseling and guidance you are seeking.

Michelle Zukowski-Serlin, MSW/LMSW Executive Director has a down to earth and direct way of accetuating your strengths to join with you to making changes and healing. She believes in being a survivor rather than a victim of life circumstances. Michelle holds a Master's degree in Social Work from Western Michigan University. Michelle founded Choices for Change in 1991, a clinic which employs outside-the-box therapies and tries experiential and innovative solutions; working to make the therapy fit you rather then you fit the therapy. Michelle is the current owner and executive director. Michelle has a unique blend of experiences spanning almost three decades and gained from working with individuals, couples, groups and families. Michelle is strength-based, solution-focused therapist who likes to employ many different therapeutic approaches, including: Gestatlt techniques, children's play strategies, and Claudia Black addictions interventions. Michelle has worked with clients of all ages and all issues, including: addictions, abuse, relationship issues and couples therapy. Michelle is willing to work with clients in homes and the schools. During the past eight years, Michelle has led many groups in the schools and developed a program working with emotionally troubled teens on difficult behavior. Michelle believes "the best gift of performing therapy is people trust you enough to share their most intimate experiences and helping them to grow. Actually, you are selling people on themselves. The best reward is knowing that--with our clients--we are a part of the solution rather than the problem."

Russell L. Hibbard, Jr. M.D. received his M.D. degree and performed his psychiatric residency at the University of Michigan Medical School. For the past 35 years, Dr. Hibbard has had a private practice and serviced as a consultant to various other practices and mental health clinics. For the last few years, Dr. Hibbard has been a Clinical Assistant Professor of Psychiatry at Michigan State University, supervising residents and teaching with other staff a course in dynamic psychotherapy at the KCMSU Residency Program. Areas of particular experience and interest include conjoint therapy and the psychotherapy of adolescents and adults. Use of psychotherapeutic medication as an adjunct to therapy is an additional area of practice. His orientation is “eclectic,” based on “the language of the patient” and the problem needing to be addressed. He is medical director of Choices for Change.

Tom Duffield, MA/LLP/LPC is a Limited Licensed Psychologist and Licensed Professional Counselor. He brings to the practice 20 years of experience in the mental health field, including 10 years in Calhoun County as an outpatient therapist, case manager and on-call emergency mental health worker. He was a supervisor of a Residential Home in Van Buren County for five years and was employed as an intake specialist in Kalamazoo County. He has worked with adolescents, adults, couples and families and specializes in trauma survivors, depression, sexual and domestic assault victims, and anger management issues. Tom enjoys playing the piano, and this is a way or reducing the stress in his life.

Tracy O'Connor, Office Manager is the friendly and warm voice who will answer and schedule your appointment with your therapist at Choices For Change. The more information that you tell her, the better fit she will choose for you and your therapist. Tracy really cares for all the clients at Choices For Change, and you can feel very comfortable telling her whatever you need.

Russell L. Hibbard, Jr. M.D.Tom Duffield, MA/LLP/LPCTracy O'Conner, Office Manager

Troy Zukowski-Serlin, MSW/ LMSW posesses Bachelor of Science (Religion) and Master of Social Work degrees from Western Michigan University. He is a versatile, strength-based psychiatric social worker who has 25 years of experience doing individual, group, and family therapy with people across the age spectrum. Troy specializes in youth (and their caregivers) diagnosed with Severe Emotional Disturbances (SED). He has extensive training in Trauma-Focused Cognitive-Behavioral Therapy, Strategic Family Therapy, Theraplay, Attachment Issues, Treatment Foster Care, and Suicide Prevention. He served the State of Michigan for eight years as a child welfare specialist (Department of Human Services) and five years as a constituent services coordinator (House of Representatives). He was a family therapist for five years at Family and Children’s Services. Troy provided medical social work care for seven years at the South Haven Health System. Troy also served three stints as a clinician/case manager at various community mental health agencies around Michigan. Additionally, Troy was a high school baseball and soccer coach for six years.  A renaissance person -- Troy is a guest columnist for several newspapers around Michigan and he writes on subjects such as politics, history, culture, religion, and sports.  Troy believes strongly in person-centered, customized treatment planning because “everybody has unique stories and circumstances. Those experiences are what make us individuals.”

Choices For Change
218 W. Walnut St.
Kalamazoo, MI 49007
Phone: 269-344-7997
Fax: 269-344-8642

Call for an appointment!

Michelle Zukowski-Serlin, MSW/LMSW
Executive Director

Dr. Russell Hibbard Jr.,

Medical Director

Patricia A. Shapton, MSW/LMSW

Tom Duffield, MA/LLP/LPC

Denise Hall, LPC 

Troy Zukowski-Serlin, MSW/LMSW

Tracy O'Connor, Office Manager

We accept major insurance carriers, including the

  • Magellan
  • United Healthcare
  • Cofinity
  • BCBS
  • Medicare
  • United Behavioral Health
  • Beech Street
  • Health Plan of MI
  • Compacare
  • Great Lakes
  • CareSource
  • And others


Denise L. Hall, LPC -- with genuineness and a down to earth spirit -- invites you to grow during her therapeutic sessions.  Denise has 25 years of clinical experience working with people from birth to old age.  Denise employs both creativity and persistence in working with clients.  Denise believes that a variety of therapeutic techniques are often necessary to meet the needs of all persons; and that the role of therapist is to assist you in finding your inner resources and personal power to reach your specific, unique goals.  Denise has worked with families in their homes and children in their schools.  Over the past 10 years, she has specialized in working with chronic and life threatening illnesses, along with the grief struggles that frequently follow losses.  Denise can also engage both teens and adults dealing with gender identity, sexuality, and sexual orientation issues.  Denise invites you to challenge yourself to growth and development, while feeling both acceptance and warmth.

Patricia (Patti) A. Shapton, MSW/LMSW is a Licensed Master Social Worker. She has over 28 years of experience working with individuals of all ages in a variety of settings, including community mental health programs, psychiatric hospitals, treatment centers for children, outpatient therapy programs, schools, juvenile justice programs, and long term care facilities. She also has years of experience in mental health administration.

Patti uses a variety of therapeutic approaches depending on the needs and desires of the people she serves. She believes therapy should be a collaborative experience where the therapist assists individuals to use their own strengths, personal resources, and social supports to make positive and lasting changes that can lead them toward a happier and more productive life. 

Whether you are experiencing overwhelming life issues or the challenges of daily living, Patti will offer you openness, warmth, support, and humor in a safe and culturally sensitive environment.
Patti has a particular interest in working with children with behavioral and anger issues and their families, and individuals of all ages dealing with anxiety, depression, and relationship issues.

Sara Knapper, Master Level Intern is an intern currently in Western Michigan University’s Advanced Standing Master of Social Work program. She is studying social work practice on the interpersonal level,focusing on direct practice with individuals, groups, and families. Sara received her undergraduate degree in social work from Hope College in Holland, MI. At Hope, she also minored in psychology and has a strong interest and heart for the treatment of mental health issues. Her BSW internship was at Holland Hospital Home Health Services where she worked with a very diverse population in their homes. It was here that she learned her strengths are in establishing genuine connections with both children and the elderly population. Though Sara is still a student, she has years of experience working in childcare settings, hospitals, home health care agencies, halfway houses, and office settings. Sara is an eager intern that is excited to work with people of all backgrounds. 
Haley Shier is a Masters Level Intern, currently enrolled in Western Michigan University’s Master of Social Work Program. She is studying Social Work with a focus on people and the systems they are a part of. Haley received a Bachelors degree in Arts and Sciences from Western Michigan University. While there she majored in Psychology with minors in Social Work and Family and Consumer Sciences. During her time as a student, she has had several internships with local Kalamazoo agencies including Parent to Parent, Gryphon Place, and the Ark services for youth. Working with these agencies has given her the chance to work with individuals of various ages and backgrounds with challenges they may be facing. Although Haley is still working towards completing her degree, she has experience working with issues such as mental health, homelessness, family planning, and substance abuse. Through this work, Haley has discovered a passion and excitement for helping people reach their goals.
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